Aksara Virtual Agency

FAQs: Everything You Need to Know!

Explore our Frequently Asked Questions to learn more about our Virtual Assistant services. Whether it’s about procurement, e-commerce assistance, or social media management, we’ve got you covered!

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1. What is a Virtual Assistant (VA)?

A Virtual Assistant (VA) is a professional who provides administrative, technical, or creative support remotely. Our VAs specialize in Procurement, E-Commerce Assistance, and Social Media Management, helping businesses run efficiently without the need for in-house staff.

2. What services does your Virtual Assistant agency provide?

We offer varieties of different services:

Procurement Specialist – Sourcing products, negotiating with suppliers, and managing purchases.
E-Commerce Assistance – Managing online stores, handling orders, customer service, and optimizing listings.
Social Media Management – Creating content, scheduling posts, and engaging with your audience to grow your brand.
Sales Assistant – Customer service, prepares quotes/proposals.contracts, sales administrative tasks, data management.

3. How do I hire a Virtual Assistant from your agency?

Hiring a VA is simple! Contact us through our website, let us know your needs, and we’ll match you with the best VA for the job. Once you approve, we’ll set up a working arrangement that suits your business.

4. How do you ensure the quality of your Virtual Assistants?

Our VAs go through a strict selection process, including skill assessments and training. We also conduct regular performance reviews to ensure they deliver high-quality work.

5. What are the benefits of hiring a Virtual Assistant?

Hiring a VA helps you save time and money while increasing productivity. You don’t have to worry about office space, employee benefits, or long-term contracts. Our VAs work remotely and efficiently to support your business needs.

6. What are your pricing plans?

We offer flexible pricing based on the services you need. Whether you need a VA on an hourly, part-time, or full-time basis, we can customize a package that fits your budget. Contact us for a detailed quote.

7. What tools do your Virtual Assistants use?

Our VAs are skilled in using various tools, including:

Project Management: Upbase, Trello, Asana, ClickUp
Communication: Slack, Zoom, Microsoft Teams
E-Commerce Platforms: Shopify, Etsy, Amazon
Social Media Tools: Canva, Meta Business Suite, Buffer, etc

10. How do I communicate with my Virtual Assistant?

You can communicate via email, chat, video calls, or project management tools. We ensure seamless communication to keep your business running smoothly.