Portfolio & Case Studies
Proof, Not Promises
Real challenges, the team we built, and the results our clients have seen — organized by the work itself, not the label on the contract.
Healthcare
Remote Billing & Telehealth Support Team
Challenge
Needed to scale patient support and billing operations without the cost and delay of hiring locally.
Roles / Team
15 roles across medical billing, telehealth admin, and care coordination.
Aksara’s Solution
Sourced, screened, and employed the full team under Aksara EOR, with BPJS compliance and ongoing HR support handled end to end.
Result
~3 weeks average time-to-hire, 90%+ six-month retention. Industry: Healthcare & Community Services.
Location: Australia — Melbourne, Illawarra & Gold Coast
Administrative Support
CRM & Client Inquiry Management
Industry & Location
Healthcare Services | Australia
Challenge
Needed reliable support for client inquiries, CRM records, and daily administrative tasks.
Roles / Team
1 Virtual Assistant — CRM & Client Inquiry Management.
Aksara’s Solution
Provided a dedicated VA to manage inquiries, maintain CRM records, coordinate follow-ups, and support daily workflows.
Result
More consistent inquiry handling, better-organised CRM records, and reduced administrative workload.
Administration
Salesforce Data Cleanup & Records Management
Challenge
Years of accumulated Salesforce data needed cleanup — duplicate records, expired licenses, and disorganized contracts.
Roles / Team
1 dedicated administrative Virtual Assistant.
Aksara’s Solution
Systematic license management, duplicate merging, and contract record organization inside the client’s existing systems.
Result
A clean, reliable Salesforce instance the internal team could trust again. Monotype
Marketing & Creative
Lead Research for a Bali-Based Impact Marketing Studio
Challenge
A growing studio needed a steady pipeline of qualified outreach targets without pulling the founder off client work.
Roles / Team
1 Virtual Assistant focused on research and outreach support.
Aksara’s Solution
Ongoing client research and outreach list-building tailored to the studio’s ideal client profile.
Result
A consistent outreach pipeline the studio didn’t have the internal capacity to build alone. Not so Creative
E-commerce
Re-Engagement & Upsell Campaign Support
Challenge
A large base of inactive customers represented untapped revenue with no dedicated resource to pursue it.
Roles / Team
1 sales support Virtual Assistant.
Aksara’s Solution
Ran structured re-engagement outreach and upsell campaigns to the existing customer base.
Result
Inactive customers converted back into active, paying customers. Proveli Atlanta
In their words
What clients say
“Working with Aksara has been a game-changer.”
Result: freed up 10+ hours a week of founder time.
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Noelli Scherrer
CEO, Mojo Boutique LLC
“Dedicated, reliable, great work quality.”
Result: consistent daily support without adding headcount.
E
Dr. Elena Gross
CEO, KetoSwiss AG
“Aksara helped us scale patient support and billing with a reliable team and end-to-end HR support.”
Result: scaled patient support and billing with 90%+ six-month team retention.
H
Healthcare &
Community Services
Australia — Melbourne,
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