Roles & Functions We Staff
Every Role We Recruit, With Real Examples of the Work
A full breakdown of the roles we place across IT, Creative, Healthcare, Customer Service and beyond — with the kinds of tasks and projects each role actually supports, so you know exactly what you’re hiring for.
IT
3 roles
Developers
Example tasks & projects
- Website & landing page builds/updates
- Bug fixes & QA testing
- Third-party tool & API integrations
IT Support
Example tasks & projects
- Helpdesk ticket triage & resolution
- Software installs, updates & troubleshooting
- Device & account setup for new hires
Technical Roles
Example tasks & projects
- Systems & process documentation
- Basic deployment / DevOps support
- Internal tools maintenance
Creative
3 roles
Graphic Design
Example tasks & projects
- Social media graphics & templates
- Presentation decks & one-pagers
- Marketing collateral & print-ready files
Content
Example tasks & projects
- Blog posts & website copy
- Product descriptions
- Email & newsletter copy
Video & Design Support
Example tasks & projects
- Short-form video editing
- Thumbnail & cover design
- Basic motion graphics / animation
Healthcare
3 roles
Patient Scheduling
Example tasks & projects
- Appointment booking & calendar management
- Reminder calls, texts & no-show follow-up
- Waitlist & cancellation management
Staff Scheduling
Example tasks & projects
- Roster building & shift coverage
- Shift-swap coordination
- Time-off tracking
Healthcare Administration
Example tasks & projects
- Medical billing & coding support
- Insurance verification
- Patient records management & data entry
Customer Service
3 roles
Phone Calls
Example tasks & projects
- Inbound order & account support
- Outbound confirmation & follow-up calls
- FAQ & troubleshooting handling
After-Hours Support
Example tasks & projects
- Overnight & weekend coverage
- Urgent ticket triage & escalation
- Handoff notes for the day team
Email & Customer Enquiries
Example tasks & projects
- Inbox & helpdesk management
- Live chat support
- Ticket resolution & follow-up
Administration
1 role
Administrative Support
Example tasks & projects
- Calendar & inbox management
- Data entry & document prep
- Travel booking & filing
Marketing
1 role
Marketing Support
Example tasks & projects
- Social media scheduling & content calendars
- Campaign coordination & ad reporting
- Marketing collateral production
Lead Generation
1 role
Lead Generation Support
Example tasks & projects
- Prospect research & list-building
- Outreach campaigns & follow-up sequences
- CRM updates & pipeline tracking
Ecommerce
1 role
Ecommerce Support
Example tasks & projects
- Product listings & catalog management
- Inventory & order processing
- Customer support & returns handling
Don’t see the exact role you need?
Tell us what you’re trying to get done — we’ll tell you what kind of hire solves it.